Welcome to Global Skills
Through our Workforce Australia service, Global Skills can help you:
- Build confidence and skills
- Connect with education or training
- Find and complete work experience
- Find work in your local area
What is Workforce Australia?
Workforce Australia is an Australian Government funded employment service that supports job seekers find work. Workforce Australia, delivered by Global Skills provides tailored support to help you find and keep secure, meaningful work. With reduced caseload numbers the focus will be on delivering you a personalised service.
About Global Skills
Global Skills has been helping job seekers to find and keep meaningful work for over 30 years.
We invest in developing genuine relationships with local employers and complimentary services, so we can fast-track job seekers into work.
Global Skills provides intensive, pre-employment support to develop practical skills; and connects our job seekers to education, training and local jobs.
Your dedicated Employment Consultant will work 1:1 with you to understand your strengths, needs, preferences and circumstances. Together, we will build a personal plan that will help you reach your goals.
Our offices are open on a full-time basis so whether you have a scheduled appointment or you need access to our job search centres, your Employment Consultant will be available to guide you. Your Consultant will stay in contact with you, including after you start work if you need.
Global Skills is bound by a service guarantee. You can expect:
- Support to improve your job readiness
- Your privacy and confidentiality protected
- A high level of professionalism and integrity
- A high quality service
- To be treated fairly and with respect
- Clear and simple communication
- A service tailored to your needs
- Access to digital platforms and self-help facilities
Global Skills will provide you the following services:
- Job Plan Development: Global Skills will work with you to develop your Job Plan which you will agree to. This will include the services and support that will be provided to you; your Mutual Obligation Requirements (Fully Eligible Participants only) as well as your rights and responsibilities under the Social Security Act 1991 and the consequences for failing to meet Mutual Obligation Requirements (Fully Eligible Participants only)
- One-on-One contact appointments
- Guidance in looking for work
- Job Search facilities including access to computers, job search telephones, email, printers, newspapers, photocopiers, postage, stationery and Wi-Fi
- Personal / Career Development training and Job Retention skills (if eligible and where appropriate)
- Access to work experience placements (if eligible and where appropriate)
- Access to further training and courses (if eligible and where appropriate)
- Job application assistance
- Assistance with resume development
- Access to funds to assist with individual return to work needs (if eligible and where appropriate)
- Providing shared access to our facilities
- Informing you of interview times and dates
- Providing a comfortable & protected environment
- Confidentiality
- Treating you courteously and with respect and dignity
- Providing you with up to date information
- Ensuring all our vacancies are legal and current
- Ensuring that EEO and access to equity is complied with
Post Placement Support
From the time we become aware of your new job, a dedicated Global Skills Employment Consultant will support you during the first 6 months of your employment. However, before and even after your start, we can also help you in many ways to make sure that you settle into your job straight away. If you feel as though you need any assistance with fares, work clothing or training, please let us know immediately. Also, starting a new job may also involve making plans to adjust to a new routine around family and/or other personal commitments.
We can help you to develop these plans to make sure your transition into work runs smoothly. Your Employment Consultant will be in contact with you at least weekly during your first month in employment, or more often if needed. We will then be in regular contact with you to provide ongoing support, advice and to answer any question you may have. It is also important you call us if you need advice about how to deal with a situation at work (such as your supervisor, co-worker/s or new duties) or if there is anything outside of work you feel is affecting your ability to do your job well. We need to know straight away if there are any issues so we can support you straight away.
Wage Subsidies
Wage subsidies up to a maximum of $10,000 may be available to businesses that hire eligible individuals into ongoing jobs.
To check your eligibility for wage subsidy support to assist you with your search for employment, please speak to your Global Skills Employment Consultant.
Service Guarantee Workforce Australia Service
Workforce Australia aims to provide employment services that are respectful, connected, simple and supported.
The Service Guarantee reflects the Australian Government’s expectations for Workforce Australia Services delivering tailored services to support individuals towards employment. It sets out the minimum level of service each individual can expect, including elements unique to different types of Workforce Australia services, as well as the requirements that need to be met while participating in employment services. Download a copy at: https://www.workforceaustralia.gov.au/content/documents/service-guarantee/workforce-australia-employment-services-service-guarantee.pdf
The Rights of People with Disability
The National Standards for Disability Services help to promote and drive a nationally consistent approach to improving the quality of services. They focus on rights and outcomes for people with disability.
At Global Skills you will be treated according to these standards at all times.
You can download a copy of the standards at: https://www.dss.gov.au/sites/default/files/documents/01_2015/nsds_poster_7_combined_6_standards_poster_wcag.pdf
Your Responsibility
Your responsibility to Global Skills includes the expectation that you will:
- Attend all appointments and interviews in appropriate clothes and by yourself, unless a guardian, carer or interpreter is needed
- Provide a record of job search efforts
- Ring Global Skills if not able to attend, prior to scheduled appointment time
- Be willing to share facilities with other job seekers
- Treat all staff courteously
- Not attend Global Skills intoxicated or under the influence of non-prescribed drugs or alcohol
Your responsibility to Workforce Australia includes Mutual obligation requirements. Global Skills will work with you to develop your Job Plan which will include your agreed to obligations. Obligations are tasks and activities you agree to do to help you find a job and get your payment.
How to meet Your Obligations
Activity Requirement
To meet the activity requirement you need to satisfactorily participate in or complete activities by your activation point. The activity requirement is part of your mutual obligation requirements. For more information, go to: https://view.officeapps.live.com/op/view.aspx?src=https%3A%2F%2Fwww.dewr.gov.au%2Fdownload%2F14145%2Fworkforce-australia-services-activation-and-mandatory-activity-requirement-participant-fact-sheet%2F37388%2Fworkforce-australia-services-activation-and-mandatory-activity-requirement-participant-fact-sheet%2Fdocx&wdOrigin=BROWSELINK
Work for the Dole
Work for the Dole is a work experience program that offers you the opportunity to demonstrate your capabilities, contribute to your local community, and provides you with the skills to find secure work. For more information, go to: https://www.workforceaustralia.gov.au/individuals/training/work-experience/work-for-the-dole
Career Transition Assistance
The Career Transition Assistance program is designed to help mature-age job seekers aged 45 and over, build their skills and confidence to become more competitive in their local labour market. For more information, go to: https://view.officeapps.live.com/op/view.aspx?src=https%3A%2F%2Fwww.dewr.gov.au%2Fdownload%2F6706%2Fcareer-transition-assistance-participant-factsheet%2F38069%2Fcareer-transition-assistance-participant-factsheet%2Fdocx&wdOrigin=BROWSELINK
Compliance/Demerits/Change of Circumstances
Learn about compliance and demerits, and what to do if your circumstances change: https://www.workforceaustralia.gov.au/individuals/obligations/learn/dont-meet-your-obligations
Employment Region Industry profiles
For Sydney South West Employment Region, go to: https://www.jobsandskills.gov.au/sites/default/files/2024-10/Industry%20Profile%20-%20Sydney%20South%20West.pdf
For Sydney North & West Employment Region, go to: https://www.jobsandskills.gov.au/sites/default/files/2024-10/Industry%20Profile%20-%20Sydney%20North%20and%20West.pdf
Job Search Resources
Your Global Skills Employment Consultant will provide you with support to look for work. This section includes some resources you can use to support your job search.
Some common job searching methods that you can use in your search for employment include: Networking, Job Fairs, Job Search Websites, Social Media, Cold Calling and canvassing, and Jobs Boards.
The most popular Australian job search websites include:
SEEK – Australia’s largest employment site, featuring over 90,000 jobs, job emails and career tools. Go to Seek: https://www.seek.com.au/
LinkedIn – the main social media site for creating professional connections, you can set up a profile to promote your skills and search for opportunities that match your profile. Go to LinkedIn: https://www.linkedin.com/
CareerOne – publishes many job listings Australia wide and includes job alerts, resume tips, interview advice and training. Go to CareerOne: https://www.careerone.com.au/
Indeed – the world’s most popular job search site and one of the most popular job search sites in Australia. Go to indeed: https://au.indeed.com/
Jora – features thousands of career opportunities, sourced from multiple job sites around Australia. Go to Jora: https://au.jora.com/
Adzuna – features thousands of career opportunities, sourced from multiple job sites around Australia. Go to Adzuna: https://www.adzuna.com.au/
Industry specific job search websites include:
Ethical Jobs – find jobs with purpose in the not-for-profit, charity and community sector. As well as for-profit industries and local council. Go to Ethical Jobs: https://www.ethicaljobs.com.au/
JobAccess – information and job links for people with disabilities. Go to JobAccess: https://www.jobaccess.gov.au/
APS Jobs – a link to Australian Public Service jobs. Go to APS Jobs: https://www.apsjobs.gov.au/s/
Defence Jobs – Navy, Army or Air Force. Information on what life’s like in the forces and all the latest job information. Go to Defence Jobs: https://www.defencejobs.gov.au/
GradConnection – useful link for recent TAFE and university graduates. Go to GradConnection: https://au.gradconnection.com/
Kinder Careers – information and job links for job seekers interested in pursuing opportunities within the Early Childhood Education industry. Go to Kinder Careers: https://kindercareers.com.au/
It’s important to remember that a lot of organisations choose to post new job advertisements solely on their website (i.e. Coles and Woolworths) so it’s worthwhile to regularly check their job boards as well.
For further advice on how you can improve your job searching skills, improving your job search applications and explore career options you can vvisit https://www.workforceaustralia.gov.au/ and navigate to the Coaching and support section and refer to Global Skills Job Search Series below:
Global Skills Job Search Series
Global Skills understands that navigating different websites and services online to support your job search is not always easy. To assist, we are pleased to offer our online Job Search Series including tips, tools, links and advice to help you find your next job.
Part 1: Set up a MyGov Account and link to Workforce Australia
The first in the series, will help you create a myGov account then link your account to Workforce Australia. As a job seeker, you will need to have a myGov account. This is a simple and secure way to access online government services and is used to sign in to your Workforce Australia Online account. For easy to follow steps and video tutorials go to:https://www.globalskills.com.au/job-search-series-set-up-a-mygov-account-and-link-to-the-australian-jobsearch-service/
Part 2: Set up your Career Profile and Job Alerts
The second in our series, will help you create your career profile and set up job alerts on Workforce Australia Online. A profile helps you connect with businesses and see jobs that match your skills and experience. If you set up job alerts, you will get an alert when a job is listed that matches your preferences. For easy to follow steps and video tutorials go to, https://www.globalskills.com.au/job-search-series-set-up-your-careerprofile-and-job-alerts
Part 3: Write a Resume that Suits your Individual Needs
Resume is a word you’ll hear a lot during your job seeker journey. A resume is a document that lists your experience, education, skills and achievements and is considered essential information to give to an employer so they can weigh up whether you’re suitable for a role. The third in our Job Search Series will show you how to write a resume that best suits your individual needs. For tips and templates go to, https://www.globalskills.com.au/job-search-series-write-a-resume-that-suits-yourindividual-needs/
Part 4: Choosing Referees for your Resume
It’s important to choose your referees carefully because while you can promote yourself in your job application and interview, you have no control what your referees may describe about you. Many recruiters and employers will expect you provide a list of work or personal referees before they offer you a position. The fourth in our Job Search Series will help you choose suitable people to use as referees regardless of your
work experience. For tips on choosing the right referees go to, https://www.globalskills.com.au/job-search-series-choosing-referees-foryour-resume/
Part 5: How to Write a Cover Letter
Unlike a resume, which is an objective overview of your qualifications, a cover letter gives you the opportunity to show your personality. It’s your chance to explain in your own words, why you are the best person for the job, why you are enthusiastic about the role and what value you can add to the organisation. The fifth in our Job Search Series will answer some common questions we receive about cover letters. For an easy to follow step-by-step guide to writing one plus a list of handy tips, go to, https://www.globalskills.com.au/job-seeker-series-how-to-write-a-cover-letter
Part 6: How to Dress for an Interview
Did you know that what you wear to a job interview makes a first impression, long before you speak a single word? The way you present yourself at a job interview says a great deal, including if you fit the style of the company. So, while it’s important to prepare what you are going to say in an interview it’s also important to think about what you are going to wear. The sixth in our Job Search Series is a guide to putting your best foot (and shoe) forward when dressing for a job interview. For tips on choosing your interview outfit, go to https://www.globalskills.com.au/job-seeker-series-how-to-dress-for-aninterview
Part 7: How to Ensure Your Video Interview is Virtually Perfect
Many employers are now conducting job interviews via video. Others may invite you for a pre-interview using video, so they can see if they would like to progress to a face-to-face meeting. The seventh in our Job Search Series includes steps you can take to ensure your video interview is a success on the first take — because unlike TV or the movies you usually don’t get a second one. For video interview techniques and tips, go to https://www.globalskills.com.au/job-search-series-how-to-ensure-yourvideo-interview-is-virtually-perfect
Part 8: 10 Common Interview Questions and How to Answer Them
If you’ve got a job interview coming up, there are some questions you’re bound to be asked— regardlessof the position or industry — as these questions are used to learn more about you, both as a person and a potential employee. The eighth in our Job Search Series lists 10 common interview questions along with the best way to answer
them. For tips on answering common interview questions, go to https://www.globalskills.com.au/job-search-series-10-common-interview-questions-and-how-to-answer-them/
Part 9: Top 5 Interview Techniques to Help You Get the Job
If you’ve applied for a job and been invited for an interview it means you tick all the right boxes in terms of qualifications, skills and abilities. But the chances are that there are other applicants who tick the same boxes. How well each of you perform during the interview process will decide who gets the job offer. The ninth in our Job Search Series covers the top 5 interview techniques that will help you stand out and
increase your chances of getting the job. For techniques including our bonus tip, go to https://www.globalskills.com.au/job-search-series-top-5-interviewtechniques-to-help-you-get-the-job/
Part 10: Harnessing the Power of Social Media to Land a Job
Did you know that social media can be a powerful job search tool? With an increasing number of employers using social media as a recruitment tool, it’s a great way to connect with employers. You can connect with opportunities you didn’t know existed and may never have discovered any other way. The tenth in our job search series explains how can you harness the power of social media (and avoid the
pitfalls) to help you find the job you want. For social media job search tips, go to https://www.globalskills.com.au/job-search-series-harnessing-the-power-ofsocial-media-to-land-a-job/
Feedback
If you have a concern, wish to seek clarification about our services or wish to offer positive feedback about our staff or services with, please tell us. Feedback from participants is always welcome on how to improve our service or positive feedback on the service you have received. Please feel free to provide us with your feedback at any time.
All feedback helps our business continue to improve the quality of services offered to our clients. You can contact us in writing, ring our office or talk to a staff member.
If you have a concern or complaint
- Firstly discuss your concerns with your Employment Consultant or Site Manager. They will work with you to try and work out the best way forward
- If you would prefer, you can contact our Performance Manager for your local area – any Global Skills Staff Member will be able to provide you with their name and phone number.
- If your concerns remain unresolved, you can contact the Executive Development Manager – any Global Skills Staff Member will be able to provide you with their name and phone number.
- If you wish to speak with a Global Skills Manager before or after normal office hours you can phone our Employment Hotline between 7am and 7pm Monday to Friday on 02 4744 2004 (EST)
- If your concerns remain unresolved, you can contact the Department’s National Customer Service Line on 1800 805 260 or submit your complaint in writing to The NCSL Manager, Department of Employment and Workplace Relations, GPO Box 9828, Canberra ACT 2601
Complaints can be made about: your Workforce Australia provider; other Workforce Australia providers; Services Australia; The Department and Employers.
Useful Links
Government Resources Links
Indigenous Resources Links
Community Resources Links
Training Providers Links
Mental Health Resources Links
Financial Resources Links
Disability Resources Links
Clothing Resources
PHAMS/Partners in Recovery
Employment Resources Links
australianapprenticeships.gov.au
Housing Resources Links
Crisis Resources Links
Youth Resources Links
Mature Age Resources Links
Health Resources Links
Humanitarian/Multicultural Resources Links
Legal Resources Links
Fairwork helps everyone in Australia follow the laws that make all workplaces equal and fair. The Fairwork website provides information on: pay & wages, leave, starting employment, employment conditions, workplace problems and ending employment. Go the the Fairwork website: https://www.fairwork.gov.au
For Fairwork information on minimum wages, go to: https://www.fairwork.gov.au/sites/default/files/migration/723/Minimum-wages.pdf
Contact Global Skills
There are a number of ways you can contact us:
Global Skills Customer Support Centre
P: 4732 1469
E: support@globaskills.com.au
Phone our Customer Support team, P: 4732 1469 to be connected with your nearest site or drop in. For a list of Global Skills locations, go to https://www.globalskills.com.au/location
Global Skills Employment Hotline
Global Skills Employment Hotline is available for all Participants and employers to access a team of Senior Managers to assist with a variety of employment services support needs.
Our hotline is open from 7am to 7pm, Monday to Friday to provide greater access of support for Participants and employers whose circumstances don’t allow them to receive support or contact our sites during normal business hours i.e. due to shift work, split shifts, irregular work hours, caring responsibilities, employers with urgent recruitment needs or in other situations where urgent assistance is needed outside of standard business hours.
Global Skills Employment Hotline P: 4744 2004
If you have any questions, please speak with your Employment Consultant.